Streamlining data extraction for both check-in agents and traveling passengers reduces manual effort and minimizes human error. ![]() Airlines can automate the complex process of identification and processing of these travel documents by digitalizing the travel document library and leveraging technology such as an optical character reader (OCR) and smart data extraction. The best way to remedy this challenge is for the airline industry to implement a digital travel document management system. Agent error is one of the main concerns for airlines, as mistakes in travel document verification checks can lead to non-compliance and hefty fines. As air travel continues to grow and suppresses the pre-COVID levels, relying solely on manual travel document verification becomes increasingly inefficient and impractical. This adds complexity to the manual verification process by the check-in agents, making them prone to errors.įurthermore, part of the current manual check-in process is not scalable enough to handle the year-on-year increase in passenger volume. On top of that, different countries have different types of travel documents and visas that have their own specific format, security features, and validation requirements. Some unavoidable processes require check-in agents to manually verify these travel documents, which is extremely time-consuming.ĭuring the COVID pandemic, we learnt that different countries introduced numerous entry regulations with a variety of vaccination and test certificates which was not standardized and required manual verification. With the increase in passenger volume, a higher number of travel documents need to be processed within a short amount of time. The airline industry around the world has an ongoing problem with effectively identifying passenger travel documents for validation and compliance purposes.
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